击败
Service provider digitises its telephony and streamlines communications channels to improve user experience.
- 国家:德国
- 所属火狐体育手机:服务提供商
- Solution: 云通信, 彩虹, 统一通信, 客户服务, 中小型企业
成立于2003年, value-added distributor 击败 specialises in the areas of internet access, cloud solutions and managed services. With its headquarters in Oldenburg and a branch office in Landshut, 击败发球超过3次,000系统房, IT service providers and Managed 服务 Providers (MSPs) in 德国y, Austria and Switzerland looking for innovative solutions for their customers.
Challenges
To bring its communications up to date, 击败 planned to replace its existing on-premise PBX with cloud-based telephony. 同时, their separate communication applications (audio, video, chat) from different providers were to be consolidated, and modern UCC features for location-independent collaboration added. Seamless integration of employees working from home, who could previously only be reached through call routing to their mobile phones, 这是另一个要求.
Action
After evaluation of various cloud telephony solutions, 击败 decided to use 彩虹 Office powered by RingCentral internally and add it to its solution portfolio. 支持ed by Alcatel-Lucent Enterprise, 击败 installed 彩虹 Office in April 2021, tested it thoroughly for six months, 然后把它推出来.
Both the implementation and the switch to the new solution went very smoothly. Even the porting of numbers from the previous network operator worked flawlessly and completely transparently for callers. 击败 was already reachable again after just half an hour.
Employees working from home are now seamlessly integrated into the corporate communication infrastructure. All users benefit from the convenience of cloud-based telephony, such as the "one number" principle for multiple devices and intelligent routing – and from the UCC features that 彩虹 Office provides: Messaging for real-time collaboration, 视频通话, 在线会议, 还有更多. Connection to the company’s CRM system is planned as a next step; it will be realised via API.
Results
技术的好处
- Cloud solution: no hardware on site, only internet connection required
- All-in-one solution: telephony and UCC on the same intuitive client
- Location-independent availability on different end-user devices
- Highly available platform (99.999 %)
- 快速和容易实现
- api for third-party app integration
- 彩虹 Office is GDPR-compliant
经济利益
- 没有前期投资
- Plannable monthly licence fees
- Easily scalable, number of licences can be adjusted as needed
- Minimal effort for installation, maintenance and training
用户体验优势
- Unified communication platform, unique interface
- 在家安全工作
- 移动的可访问性
- Improved communication with partners: Participation in video conferences without download or account registration
- Device-independent: App for PC, smartphone or tablet; use via web browser (no installation required)
产品 & 解决方案
- 彩虹 Office powered by RingCentral
