Park Inn by Radisson Antwerp Berchem
Park Inn by Radisson Antwerp Berchem needed a state-of-the-art communications system that offered convenient, 可靠的, 安全, highly available and future-proof telephony.
- 国家:比利时
- 工业:热情好客
- 解决方案:彩虹, 统一通信, 自治网络, Connected 解决方案 and Devices, 电子商务
The Park Inn by Radisson Antwerp Berchem in Belgium opened in 2019. As part of the recently built “Post X” campus of nine buildings covering 130,000平方米, the hotel installed a range of Alcatel-Lucent Enterprise voice and mobility solutions to deliver a superb guest experience.
Challenges
For the Park Inn by Radisson Antwerp Berchem, Radisson Hotel Group was looking for a state-of-the-art communications system that offered convenient telephony and mobile connectivity for its staff and guests. Interfaces with fire alarm systems and the existing hospitality solution were required. The new system had to be 安全, highly available and future-proof, with the option to add more users or additional features as required. Finally, cost-efficiency and a superior customer experience were also important selection criteria.
Results
技术的好处
- OmniPCX Enterprise platform provides telephone features and the ability to add applications and channels over time.
- It provides integration with existing hotel applications and safety features such as fire alarm systems or Bluetooth devices that detect hotel guest’s presence in case of an emergency.
- Firewalls ensure 增强 security, and redundant configuration of all essential components provides high availability.
- OmniVista provides ease of management of the telephony system which is easily expanded, 增强, 更新和升级.
经济利益
- Radisson Hotel Group’s investments in ALE systems provide cost-efficiency due to long lifespan of the solutions.
- Price-performance-ratio and option for 彩虹 use as desk and Wi-Fi phones save on hardware cost.
用户体验优势
- Low maintenance requirement frees up IT staff to provide more support elsew在这里.
- Configure it once, and you never need to look at it again.
- Planned 彩虹 features integration will provide added value to hotel guests and staff user experiences.
