诺鲁斯水疗酒店

国家:爱沙尼亚
工业:热情好客
Solution: Connected 解决方案 and Devices, 云通信, 客户服务

2014年新建, the Noorus Hotel Spa is located on the gorgeous Estonian seashore, and combines amazing architectural design with pure customer service and comfort in its 114 rooms. In the 19th century the town of Narva, w在这里 the Noorus Hotel Spa resides, was famous for being the favorite vacation place for many of the elite members of the Russian cultural and scientific communities. 今天, “The Pearl of the Baltic coast” still displays the charm that has captivated visitors for years.

This voice transmission system meets our requirements and allows us to provide highly efficient services to our customers. We appreciate the fact that the system can be modernized and extended in line with the company’s growth. I am pleased to say that we became partners with Adventus 解决方案, because they understand our needs, offer highly qualified specialists, and provide professional services and maintenance.

Polina Nadelyueva, Project manager, 诺鲁斯水疗酒店

Challenges

Noorus required a joint hotel communications network with the possibility for centralized configuration.
The hotel also needed a modern hotel operating management system to enable the effective planning of accommodation, scheduling of SPA procedures, and tracking of customer payments.
In addition, Noorus wanted to integrate a management system for the maid service and parking gate.

Results

技术的好处

The new communications system is designed and enhanced as a pay-as-you-grow architecture, set up to support the company’s further development.
All future maintenance will be provided by Alcatel-Lucent Enterprise’s certified partner, Adventus
解决方案, ensuring the hotel has expert support.

经济利益

Thanks to the new solutions internal calls no longer represent costs.

用户体验优势

The new communication system reduced response time to incoming calls which improves the customer service experience as well as internal collaboration.

产品 & 解决方案

产品

OmniPCX Enterprise Communication Server
4039数码电话
4019数码电话
Integration with Fidelio Property Management System

解决方案

酒店解决方案
业务电话
云通信
客户服务

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