ICON语音网络
ICON wanted to integrate the 阿尔卡特-朗讯彩虹™ solution into its service offering to meet its customers desire for more pay-per-use Cloud solutions.
- Country: United States Of America
- 火狐体育手机:服务
- Solution: 云通信, 彩虹
业务合作伙伴: ICON语音网络
ICON语音网络 (ICON) is a leading-edge provider of communications systems, network infrastructure equipment and hosted services specializing in voice, video, 流动性, 监控和警报.
除了发展, ICON is a master distributor of IP-PBXs, unified communications systems, 托管语音服务, network switching and routing and wireless LAN technology.
ICON is serving a growing community of over 250 authorized resellers with the highest level of technical support, sales support and implementation services.
The feedback of the Alcatel-Lucent Enterprise cloud offering has been fantastic. What we’re able to do is provide a solution that can satisfy some of the most complex needs. We no longer talk about technology to customers but how our partnership can help them achieve their goals.
ICON语音网络 Customer Video
Challenges
- ICON is continually working to expand its cloud services to meet customer needs and support their business objectives. Integrating the 阿尔卡特-朗讯彩虹™ solution into their CPaaS (Communication Platform as a Service) offering has allowed ICON to quickly expand service capabilities across most platforms, 网络和用户设备. A more extensive choice of pay-per-use cloud solutions also allows the benefits of CPaaS to be more accessible and affordable to organizations of all sizes and structures.
Results
技术的好处
- The collaborative 彩虹 solution allows ICON to communicate with other devices, like BOTs and computer systems.
- 彩虹 can communicate and be fully integrated with new proprietary products such as ICON Signals, an alert notification service.
- CPaaS helps ICON build dedicated apps for its customers.
经济利益
- ICON can now offer a new flexible OPEX model to customers, replacing the more constraining CAPEX model.
- As an integrator of ALE Cloud communication and fully integrated applications such as ICON Signals, ICON delivers high value to its customers in a variety of verticals. Customers benefit from cost savings, unified access to multiple independent applications and improved security using 彩虹 BOT integration and ICON Signals.
- The value provided by Signals-generated 彩虹 alerts saves customers on insurance costs while helping to minimize damage, loss and recovery costs through early notification.
用户体验优势
- User feedback on the ALE Cloud offering has been overwhelmingly positive. Thanks to its enhanced Cloud-based solutions, ICON can solve its customers’ most complex needs on a worldwide basis.
- ICON uses 彩虹 internally to ensure excellent communication with employees, 供应商, 以及他们的顾客.
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