智能酒店客房，智能客人体验

安娜马塔

2019年6月25日

In this third blog of the Smart 热情好客 Networks series, 我们探索如何智能房间, 客房自动化和物联网影响着酒店网络.

酒店房间是酒店客人的私人空间. 当涉及到技术时, 客人希望享受同样水平的服务, 或更高版本, than what they have in their homes: high-quality Wi-Fi for all their personal devices, 电视上的流媒体内容, room automation control and easy access to hotel services, 在完全安全和隐私的情况下.

A hotel network that is well designed and deployed makes these services possible. Let’s see some important elements to consider when choosing the right network solution supporting your smart room strategy:

让我们从室内Wi-Fi开始:

• 寻找 室内改编APs (如ALE) AP1201H), which can provide broadband connectivity to all the wired and wireless room devices. 这包括, 例如, IP电话, IP电视或房间的自动控制装置, 以及客人的设备, 比如他们的智能手机, 平板电脑或笔记本电脑. 

•寻找 最先进的Wi-Fi技术 to guarantee high speed and improved throughput for high quality real-time VoIP and video media, 献给房间里的客人.

•寻找 用户帐户隔离. This is a great feature that enables the creation of a guest private network, with several devices per account (the Alcatel-Lucent Enterprise solution covers up to five), 保障客人隐私. The guests can benefit from their private network to stream content between their smartphone or tablet and the room IP TV, 完全保密.

房间自动化和物联网

Today’s guestrooms are more connected than ever: they can be equipped with thermostats, 闪电传感器, 窗帘控制, or even more sophisticated bed bug detectors in hotels that seek even greater differentiation. The hotel network needs to manage the traffic of all these connected devices and keep them secure. 试图手动执行此操作是根本不可能的. 在这种情况下，物联网遏制可能会有很大帮助.

In-room automation is still an important wow factor, according to our 热情好客 Technology Survey

An 物联网遏制策略 permits the onboarding of 物联网 devices to the hotel network, automatically and with enhanced security.

它是如何工作的?? 第一个, the 物联网 device is classified through its unique signature using a fingerprinting database service in the cloud, 拥有数百万物联网设备的签名. 一次分类, the type of device determines the network container to which the device must be connected. The container security profile defines several parameters for the device such as the level of network access, 服务质量, 允许协议, 用户访问权限, 和更多的. 物联网 containment simplifies the network deployment and operations, minimizing the risk that a cyber-attack could reach the hotel network.

If you’re offering room automation services to your guests and want to provide easy guest access, working with a converged vendor - providing both communications and networking - can simplify your life. Also consider a vendor that has the capacity to offer different - and ideally user friendly - user interfaces from which the guest can control room automation. This could be from a room control unit, to a digital room phone offering smart guest applications or 基于云的通信即服务 adapted to the hospitality industry (CPaaS) integrated within your mobile hotel app, 比如阿尔卡特-朗讯 彩虹™酒店服务.

Combining room automation data and a powerful 物联网 hub for great insights

Jeju Shinhwa World is the largest family resort and vacation center in South Korea. The Jeju CIO’s goal was to exceed guest expectations by providing a new and differentiated digital guest experience in an innovative, 酒店环境. ALE helped them achieve their goal by equipping the guestrooms with the 智能桌面电话8088 以及酒店智能客源的应用, which includes a smart control system for adjusting the room temperature and lighting, 再加上直观的电子礼宾服务.

But the most interesting part of the Jeju story lies behind the scenes, behind the underlying infrastructure of OmniSwitch OS6450 LAN switches enabling the implementation of their differentiating guest services. An 物联网中心 at the heart of the solution allows the hotel to have a full view on all the connected devices data, 酒店服务用途, and supports the integration with any business or guest apps, 智能对象, 过程或数据湖, which will fuel future digital experiences at the resort.

阅读全文 济州神话世界的客户故事.

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